Implementation Imperatives
The key to any successful launch starts with a great plan. To ensure our products are implemented effectively and meet clients’ expectations, Tendril offers comprehensive project services. By collaborating with you to understand your requirements—ranging from project goals to marketing campaign objectives to custom applications—we can deliver an inclusive solution while effectively managing specifications, costs and timelines.
Well-established project management methodologies are the cornerstone of our approach. Tendril leverages standard templates and processes created by our own experienced professionals to provide true corporate visibility into each project.
Using these proven resources, our skilled project managers and implementation specialists can reduce risk and ensure your projects—from trials to pilots to full deployments, including software and hardware implementations—are completed on time, to specification and within budget.
Tendril’s project services portfolio includes:
Project Management
Tendril provides direction and oversight to minimize risk and ensure effective management through elements including discovery, project planning, communications, reporting, and procedural and contractual activities. Throughout the project, Tendril continually monitors quality assurance, tracking and management, and mitigates issues.
Professional Services
Tendril provides requirements analysis, design, development and testing, and implements custom applications for organizations that need comprehensive, integrated enterprise systems. As a SaaS provider, Tendril offers application development, platform-to-platform integration, infrastructure setup, hosting, and application and infrastructure support and maintenance.
Installations and Field Management
Tendril offers a wide range of installation solutions, including inventory and warehouse management; order fulfillment for configuring, device packing and shipping of kits; installation; appointment scheduling; and field operations management and ongoing support. Leveraging our relationships with key domestic and international installation companies, Tendril ensures a local presence to meet specific customer needs.
Customer Support
To meet the requirements of all our clients’ projects, we offer several customer support options. Our best-in-class services are designed to ensure your company’s success with the Tendril solution. We feature a professionally staffed call center and provide a single point of contact through which program customers can resolve technical issues or questions related to their Tendril solution.