The Tendril Platform 4

Today's energy ecosystem is complex. Utilities that want to thrive today and in the future turn to the Tendril Platform for customer analytics.

  • Own The Customer

    Orchestrate personalized customer journeys

  • Optimize Your Assets

    Integrate demand-side intelligence into resource planning

  • Discover New Revenue

    Recognize trends to offer new products and services

A Foundation for Growth

The Tendril Platform is the data-driven foundation enabling DSM groups to support customers through each phase of the customer journey--from basic engagement, to active participation, through to whole home orchestration--by turning data into insights and insights into action.

Data

The Tendril Platform ingests numerous data types from an array of sources, becoming a central repository for pertinent customer and home information. Examples of data types include:

  • Home Characteristics (age, size, material, HVAC type, etc.)
  • Occupant Demographics
  • Utility (consumption, billing, etc.)
  • Partnership (marketplace data, device data, etc.)
  • Weather
  • And Much More

Insights

Personalized insights are delivered through multiple channels, including HERs, High Bill Alerts, a Web Portal, Challenge Emails and the MyHome mobile application. Examples of insights include:

  • Notification of high usage
  • In-HER advertisement for product or service
  • Energy saving tips and recommendations
  • Utility program promotions (DR, Lighting, etc.)
  • Energy use by appliance
  • Weekly Challenges

Action

Actions taken by customers or automatically initiated by the platform (once pre-authorized) ensure grid reliability and reduce the need for costly infrastructure. Examples of actions include:

  • Customer buys a smart thermostat or upgrades an appliance
  • Tendril Platform auto-adjusts thermostats to maximize EE savings
  • Customer downloads a mobile app
  • Tendril Platform optimizes water heaters to run during periods of excess renewable generation

Platform Value

Digital leaders across industries are unleashing the value-creating power of platform ecosystems and digital assets. When platforms are applied to energy, the results speak for themselves...

  • Platform Value

    Digital leaders across industries are unleashing the value-creating power of platform ecosystems and digital assets. When platforms are applied to energy, the results speak for themselves...

    1.7 TWh

    Over 1.7 TWh saved with a single BEE program enabled by the Tendril Platform

  • 15-20%

    Increase in ROI when data analytics fuels customer marketing and sales decisions

  • 2x

    Tendril’s platform-powered DM solution doubled the energy efficiency savings from smart thermostats

  • 50%

    Tendril’s platform-powered DM solution reduced peak load from HVAC by up to 50%

  • 81%

    81% of executives say platform-based business models will be core to their growth strategy within three years

  • 3-5

    Within 3-5 years, non-tech companies will emerge as leaders of technology and business model innovation

  • 83%

    83% of executives say the digital economy is driving a shift from supply-side economies of scale to demand-side, based on ecosystems of customers, partners, and developers



Connected. Collaborative. Scalable. Learn what the Tendril Platform can do for you.