Customer Engagement
Product Suite

Customer Engagement Portal

An engaging online experience that improves customer satisfaction

Whether trying to improve JD Power scores or achieve internal metrics, the Tendril Customer Engagement Portal puts the power of energy engagement in the hands of customers. Mobile responsive and packed full of engaging content, like disaggregated appliance information, charts on energy use over time and tailored tips to reduce energy consumption, the Tendril Customer Engagement Portal is a destination site for everything energy-related in the home.

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Product Capabilities

  • INTERACTIVE DESIGN THAT DELIGHTS THE USER

    Deliver what consumers demand from their service providers - a tailored experience that keeps them engaged and interested

  • ACTIONABLE GOAL SETTING AND GAMIFICATION

    Encourage the creation of a personalized savings plan to achieve goals, take actions, track progress and compete with others

  • A ROBUST LIBRARY OF TIPS AND RECOMMENDATIONS

    Produce individualized messaging that establishes a captivating and mutually reinforcing energy-savings community

Energy Messaging

Multi-channel and multi-type communications that spur engagement

Customers want choice. The more choice they get, the more likely they are to engage. Tendril Energy Messaging includes innovative content like Smart Video, which provides a visual representation of energy bills, and Weekly Challenges, which tap into a person's competitive spirit, to reduce energy consumption. The result is a happy and engaged customers that look forward to receiving energy-related communications from their provider.

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Product Capabilities

  • INSIGHTS SPECIFIC TO THE PREMISE AND PERSON

    Deliver messaging tuned to individual wants - cost savings, environmental impact or improved comfort

  • MULTI-TYPE AND MULTI-CHANNEL COMMUNICATIONS

    Choose the message vehicles that will most resonate, including Home Energy Reports, Smart Video and Weekly Challenge Emails

  • SUPERIOR PROSPECTING AND OUTREACH CAPABILITIES

    Become a 21st Century marketing organization by taking the guesswork out of messaging and outreach

Alerts & Notifications

Timely alerts that reduce operating costs

Bill shock is a significant issue. In times of inclement weather consumers may suspect they are using more energy but don't know for certain. When the higher than average bill arrives at the end of the month, people become confused and angry with their providers. Tendril Alerts & Notifications proactively inform consumers if they are using more energy and in enough time to affect change. By reducing bill shock, energy providers can make significant strides in becoming trusted energy advisors.

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Product Capabilities

  • NO AMI REQUIRED

    Our home simulation model doesn't need smart meter data, which means you can send mid-cycle alerts to any energy consumer

  • LIVE IN THE PRESENT

    Deliver highly accurate insights and recommendations based on today's weather and behavioral data, not last month's or last year's

  • GET UP AND RUNNING TOMORROW

    The SaaS nature of our platform means you can start providing multi-channel alerts and notifications very quickly

Inbound Engagement Tools

An engaging experience that converts interest into participation

It's one thing to bring someone to a website with a passing interest in engaging with energy. It's another to convert that interest into sustained engagement. Tendril Inbound Engagement Tools deliver compelling interfaces and highly accurate data to establish customers' ongoing commitments to reducing energy consumption and participating in energy efficiency programs.

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Product Capabilities

  • ROI ANALYSIS AND WHAT-IF SCENARIOS

    Help consumers gain knowledge and pique their interest in taking energy savings actions and buying related products and services

  • WHOLE HOUSE AND CONSUMPTION DATA

    Offer tools that combine an understanding of how homes use energy with insight into consumer motivations and usage habits

  • PROMOTION OF GOODS AND SERVICES

    Ensure consumers spend more time on your site examining other worthwhile products and services that reduce cost or improve comfort

Statistics

Services

The following services are available as part of this solution:

  • Campaign Design, Enablement & Delivery

    Unique design and execution

  • Creative Design Services

    User-focused design

  • Data & Technology Integration Services

    Data access how you want it

  • Data, Analytics & Insights

    Insights to fuel future success

  • Unparalleled Customer Support

    First-class, 24-hour support

  • Energy Advisor Services

    Energy experts when you need them

  • Expert Program Management

    Seasoned managers and scientists

Discover New Value
In A Smarter Energy Market

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